2024 I.C.E. Leadership Development Program Cohort Members

Ajolique Jude is a Senior Test Developer on the Measurement Services team at the American Nurses Credentialing Center (ANCC) and serves on the Diversity, Equity, and Inclusion Committee at the American Nurses Association. She primarily contributes to the nursing certification program at ANCC by working with content experts to develop exam content, conducting item pool and gap analyses, facilitating item writing training, and performing psychometric and editorial item reviews.

Alex Jean-Baptiste is a highly experienced marketing professional. He currently serves as the Senior Manager of Content Marketing & Social Media at the Board of Pharmacy Specialties (BPS). In this capacity, he spearheads comprehensive brand and marketing initiatives. With prior roles as Digital Media Manager at the College & Career Pathways Institute at LaGuardia Community College and Web Content Manager at the Church Pension Group, Alex brings diverse expertise to his current position. He holds the Professional Certified Marketer® (PCM®) credential in Content Marketing from the American Marketing Association (AMA). Alex received his BA degree in Psychology from Stony Brook University.

Beth Kalinowski brings her extensive experience in conducting research, designing testing strategy, and overseeing design/development initiatives to her role as Senior Director of Client Success at PSI. Previously, Ms. Kalinowski worked as the Senior Director of Assessments for International Credentialing Associates (ICA) and as a Team Lead in Test Development for Prometric. She served as the chair of the Certification/Licensure Committee for the Association of Test Publishers (ATP) and has presented at a number of conferences including those sponsored by ATP, The Institute for Credentialing Excellence (ICE), The European Association of Test Publishers (E-ATP), ARM TechCon, and the Association of Clinical Research Professionals (ACRP) annual conference. She earned an MBA and post-baccalaureate secondary education program, as well as holds the Senior Professional in Human Resources (SPHR), American Management Association Certified Professional Manager (AMA-CPM), Institute for Credentialing Excellent Certified Credentialing Professional (ICE-CCP), Linux Foundation Certified Associate (LFCA), and Certified Manager of Quality/Organization Excellence (CMQ/OE) certifications.

Caitlin McGrellis is the Manager of Credentialing Operations at Pharmacy Technician Certification Board (PTCB), where she manages key day-to-day operations of PTCB’s 14 credentialing programs, including initial certification, disciplinary procedures, customer service requests and escalations, and certification renewal. She has worked in the credentialing industry for 10 years. She earned a master’s degree in Publication Management from Drexel University and a bachelor of arts degree in English, specializing in Professional Writing and Editing, from West Virginia University, and earned the I.C.E. Credentialing Specialist certificate in 2017.

Christina Tisdale is a seasoned professional with a substantial 12-year history at the American Board of Emergency Medicine (ABEM), where she currently holds the position of Business Analyst. Throughout her tenure at ABEM, Christina has led several systems projects, consistently immersing herself in the latest industry standards in project management and business analysis. Her proactive approach not only keeps her skills finely tuned but also helps position ABEM as a trailblazer in adopting innovative practices. She is an active driver of progress, embodying the principles of continuous learning, growth, and leadership. Outside of work, Christina enjoys the outdoors; camping, hiking, kayaking or a nice hammock nap. Reading crime novels and playing video games are her rainy day go-to’s. Christina is honored and excited to be part of the third cohort of the ICE Leadership Development Program and looks forward to meeting and learning from fellow professionals in the credentialing industry.

Gretchen Ehret Hoshaw, MA, CCC-SLP, ICE-CCP, CAE, is Chief Accreditation Officer at the American Speech-Language-Hearing Association (ASHA). Prior to transitioning into accreditation, Gretchen was the Associate Director of Clinical Certification for nearly 7 years. As a self-proclaimed credentialing junkie, Gretchen has grown to love everything related to standards-setting, ethics, and laws associated with credentialing. Gretchen is a certified member of ASHA where she was a clinical service provider for 15 years. When not working, Gretchen loves spending time with her husband, playing outside with her two children ages 6 and 8, cooking, and baking.

Jackie lives and works in Chicago as the Director of Certification Operations at the Dental Assisting National Board (DANB). I have 13 years of experience in credentialing, starting as an administrative assistant at DANB, and working my way to my current position over the past decade. I graduated with a bachelor’s degree in psychology, and I have a passion for learning about people. I am a firm believer in self-improvement, lifelong learning, and personal and professional growth. I am proud to be part of the credentialing profession and look forward to learning from and connecting with others in the community.

Jennifer Banek is the Senior Examinations Coordinator for the National Board for Respiratory Care (NBRC). She has worked in the certification field for close to 15 years and is an I.C.E. Certified Credentialing Professional (ICE-CPP). She received her Master of Education in Measurement, Evaluation, Statistics and Assessment from the University of Illinois at Chicago and her Bachelor of Arts in English literature from the University of Kansas. She lives in Kansas City, MO with her husband and two children, and enjoys baking, gardening, and doing puzzles.

Kate has worked at Smithbucklin, an association management company, for over a decade. Throughout her time at Smithbucklin, Kate has served a variety of healthcare associations and has seen the value and importance of strong credentialing programs to the success of the communities they serve. In 2020, Kate jumped at the opportunity to work more directly in the credentialing world by taking over the role of Certification Manager for the American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR). In this role, she oversees AACVPR’s individual certification program, the Certified Cardiac Rehabilitation Professional (CCRP) certification, and AACVPR’s Program Certification program. Kate previously completed the Institute for Credentialing Excellence’s Certificate Program for the Credentialing Specialist, and is looking forward to participating in the Leadership Development Program. Kate holds a Bachelor of Arts degree from George Washington University, and in her spare time, she enjoys cycling, gardening, and attending concerts in her hometown of Chicago.

Kevin Lawrence, R.T.(R)(ARRT) is the Director of Program Accreditation for the American Registry of Radiologic Technologists (ARRT) and Director of the American Board of Imaging Informatics (ABII). Prior to Kevin’s current role he worked as a Radiologic Technologist, Manager, Radiology Administrator, and most recently as the High Reliability Organization Program Lead for the Sioux Falls VA Health Care System. Kevin has been an advocate for his profession since the beginning, participating in activities ranging from national advocacy efforts to state and local Radiologic Technologist societies. He enjoys being involved in professional organizations and has enjoyed serving roles such as chairing committees, organizing educational conferences, and most recently as a Sports Events Co-Chair for the National Veterans Golden Age Games. Kevin is also proud to have been elevated to Life Member of the South Dakota Society of Radiologic Technologists in 2023. In his current role Kevin is responsible for directing program activities and business operations for the ABII, as well as providing leadership and operational support to maintain the ARRT’s NCCA accreditation.

Lindsay Terwilliger serves as the Director, Competency Assessment, for the National Board for Certification in Occupational Therapy (NBCOT). She has been with the organization for 8 years and in her current role she is responsible for strategic planning for the initial certification exam programs. As part of this, she manages exam development, from construction through to publication, using processes that adhere to NCCA and IAS (ISO 17024) accreditation standards. Lindsay graduated from Thomas Jefferson University with a Master of Science in Occupational Therapy. She maintains her occupational therapist registered (OTR) and certified hand therapist (CHT) credentials and enjoys using her clinical knowledge to lead multiple subject matter expert committees associated with the exam programs. Since joining NBCOT she has earned and maintained the Project Management Professional (PMP) credential to support her current job duties.

Michelle Cohn joined NCARB in 2014 and serves as the Assistant Vice President of Examination. She has experience on all aspects of exam development and operations, including work with the volunteers on NCARB’s exam-related committees, collaboration with external exam vendors, and support for candidates currently testing. Michelle also participates in Council outreach efforts to universities and the profession, promoting the value of licensure to candidates throughout the licensure process. Prior to joining NCARB, Michelle has over a decade of architectural experience. Her work as a designer, project architect, and project manager included institutional, mixed-use, residential, and affordable housing projects across all phases of design and construction. Originally from the DC area, Michelle earned a Master of Architecture degree from Tulane University. She’s a licensed architect in Washington, DC, holds the NCARB Certificate, and is certified as a Project Management Professional.

Nathan Burns, MS, ATC is the exam development manager at the Board of Certification (BOC), with more than Eight years of credentialing industry experience. In this role with the BOC Nathan directs all areas of exam development including item writer management, item creation and validation, as well as test assembly and review. Nathan has a bachelor’s in science of exercise (Emphasis in Athletic Training), in addition to a master’s in physical education. Additional certifications he has earned include Credentialing Specialist from the Institute for Credentialing Excellence (ICE) and the Six Sigma White Belt certification. In addition, Nathan is a CRLA Tutor, Certification Level I, and has co-authored articles and presented on topics such as effective item writing, and item writer/SME mentoring for the Institute of Credentialing Excellence, as well as the Association of Test Publishers.

Nicole Pope serves as the Director of Operations and Certification Project Manager for the National Board for Health & Wellness Coaching. She was raised in Minnesota, spent 14 years in Georgia, and has settled in Arizona where she enjoys the “dry heat”. Her background is in healthcare management and operations. She is passionate about finding ways for organizations to run more smoothly and loves a good spreadsheet. In her spare time, Nicole enjoys hiking, playing cards with her family, and devouring books. Nicole also serves on the NBHWC Certification Commission.

Sarah Hasnoo is the Director, Client Engagement in the Professional Testing Customer Success organization at Meazure Learning. Sarah joined Meazure Learning in October 2021 after the growth during the pandemic highlighted the need to formalize and standardize client engagement. Sarah’s role is focused on building a deeper understanding of client’s programs and needs to identify trends and opportunities that will help us to improve the client experience, increase value to clients, and improve operational efficiency. As a leader within the Customer Success team, Sarah has worked with numerous testing programs ranging from all industries and served as an advisor and advocate for her team and clients to ensure Meazure Learning is delivering superior customer experience and looking ahead to new, innovative ways to serve our clients. Prior to working in the assessment industry, Sarah had 15+ years of experience in sales operations, strategy, and client engagement at global organizations, IMAX Corporation and Xerox Canada. This experience ingrained the importance of listening to clients, asking clarifying questions, being responsive, and having strong communication skills. In a previous role, Sarah opened a regional office in Manila, Philippines, to better support clients in a region by increasing in-person interaction and gaining knowledge of their business needs. Sarah’s success rests on three pillars: Developing deep relationships, delving deeply into clients’ pain points, and embracing change as an opportunity to transform and grow. Sarah enjoys participating in non-profit work and helping to make a difference in people’s lives. As a Toronto Metropolitan University graduate, she has been involved with the university’s Alumni Diversity and Inclusion Committee, Women in IT, Tri-Mentoring, and EmpowHERto programs.

Sarah Murphy currently serves as Project Manager in the Quality Assurance and Research Department at the Council for Professional Recognition. The Council’s mission is to promote the improved performance and recognition of professionals in the early childhood education of children ages birth to five years old. To this end, the Council administers the Child Development Associate® (CDA) Credential™ and awards over 20,000 credentials each year, adding up to more than a million since 1985. Sarah supports the Council’s mission by overseeing research and assessment initiatives, which include maintaining and updating exam and observation tools, recruiting subject matter experts, and managing reliability studies. She also develops data collection tools for candidates and credential holders to improve customer experience and assists with other internal research projects as needed. Sarah is especially focused on improving equity, access, and candidates’ experience throughout the course of the credentialing process. Sarah received her Master of Arts Management degree from Carnegie Mellon’s Heinz College School of Public Policy and Management. In her free time, Sarah is a painter, photographer, and avid long-distance runner.

Susan Larson is the Director of Credentialing for the Oncology Nurses Certification Corporation (ONCC). She is a widely accomplished and deeply experienced association management professional with a focus in the development and execution of certification/licensure examinations; operational supervision; marketing; meetings and exhibition management. She leads the examination development process according to accreditation standards for high stakes testing programs. Embraces open collaboration, possesses intellectual curiosity, and focuses on the delivering of results while fulfilling the mission of ONCC. ONCC is the premier provider of nationally accredited certification for nurses in oncology and related specialties. Founded in 1984 as a non-profit organization, ONCC administered the first Oncology Certified Nurse (OCN®) examination in 1986. Today, ONCC offers eight credential programs and has more than 43,000 currently certified nurses. Susan’s credentialing career began in 2010 at the International Joint Commission for Allied Personnel in Ophthalmology (IJCAHPO) where she achieved the position of Chief Standards/Credentialing Director. Prior to pursuing a career in credentialing, she was employed in the hospitality industry in various positions including hotel and convention and visitor bureau sales and finally as the Vice President of Conference Management for the Industrial Fabrics Association International. Susan earned her B.A. in International Business from Hamline University in St. Paul, MN and holds an M.B.A with a focus on Quantitative Analysis from Southern New Hampshire University in Manchester, N.H.

Tamela Hill is the Senior Director of Test Publishing at the American Osteopathic Association (AOA), a non-profit organization that serves as the primary certifying body for D.O.s and is the accrediting agency for osteopathic medical schools. She is responsible for overseeing the development, delivery and publication of certification exams. Her day-to-day duties include supervising and managing a team with exam construction and form assembly, item bank maintenance, content and editorial review of pre-publication test forms and items; working with SMEs and test publishing vendors to develop, publish and deliver primary and recertification exams. Additionally, she serves as the primary contact for vendor related processes including test publishing schedules. She has been in the certification field for 7 years. Prior to joining the AOA, she worked in higher education and the medical field in various roles. She earned her Master of Science and Bachelor of Science degrees in Computer Science from DePaul University.